Jotform or Typeform for HIPAA-compliant intake forms?

The BAA gap

A Business Associate Agreement is the legal floor for any tool that touches PHI. Jotform signs a BAA the moment you upgrade to HIPAA Gold; the paperwork is automated in the admin console. Typeform does not offer a BAA on its standard, plus, business, or premium plans; their enterprise tier has historically not included one either. If you cannot point to a signed BAA, you cannot use the tool for PHI.

What Typeform does well (when HIPAA does not apply)

Typeform's one-question-at-a-time interface gets higher completion rates on long surveys. Their NPS and feedback templates are sharper than Jotform's. For non-clinical use cases (marketing surveys, event registration, employee feedback) Typeform is often the better pick. The BAA is the deal-breaker, not the product.

What Jotform adds for clinical intake specifically

Beyond the BAA, Jotform HIPAA Gold ships with: HIPAA-eligible field markers (audit-logged separately), e-signature widget with IP and timestamp capture, conditional logic that branches on PHI without exposing the data path, 36 healthcare-relevant widgets including ICD-10 lookup and consent forms, and integrations with EHR systems via Zapier, Make, or webhooks. Typeform's e-signature is a paid add-on that does not include HIPAA-grade audit metadata.

The cost question

Jotform HIPAA Gold is $99 per month. Typeform Premium is $83 per month plus their Sign add-on at $24 per month, totaling $107. The HIPAA capability difference makes Jotform cheaper for healthcare use cases even before the legal risk.